Podium vs Birdeye for small businesses (2026)
Last updated October 18, 2026 · Prices and features change, so check the linked sources before you buy.
| Podium | Birdeye | |
|---|---|---|
| Published price | “Talk to our sales team” [1] | Quote-based [3] |
| Reported price (third-party) | Core $399/mo, Pro $599/mo, Signature custom; usage fees extra [2] | Starter ~$299, Growth ~$349, Dominate ~$449 per location/mo, billed annually [4] |
| Core features | Reviews by text, phones, website chat, unified inbox, payments, text marketing [1] | Reviews, listings, messaging, AI review replies [3] |
| AI | “AI Employee” (Jerry) replies to leads, schedules and summarizes calls [1] | AI review replies [3] |
| Best fit | Single or few locations that sell over text and phone | Multi-location brands managing listings and reviews centrally |
Questions to ask either sales rep
- Is it an annual contract, and what does it cost to cancel early?
- What’s billed on top: per-message, per-number, payment processing, extra locations?
- Can the AI reply to reviews automatically, or does it draft replies for approval? (Approval is safer.)
- Will you show me a live account in my industry, not a demo dataset?
Cheaper paths to the same goal
- Your booking or field-service app may already send review requests. Jobber and Housecall Pro both list review tools.
- A review-request tool like NiceJob (in the Tool Picker) costs far less if reviews are all you need.
Adoptly earns no commission from any tool on this page (as of October 18, 2026). Prices are US list prices from each vendor’s site on the date above unless we label them otherwise.
FAQ
How much does Podium cost?
Podium doesn’t publish prices; its pricing page asks you to talk to sales. Third-party pricing reviews from October 2026 report Core at $399 a month and Pro at $599 a month, with usage fees on top and a custom-priced Signature plan.
How much does Birdeye cost?
Birdeye quotes through sales. Third-party reviews report about $299 per location a month for Starter, $349 for Growth and $449 for Dominate, billed annually.
Is Podium or Birdeye better for one location?
Podium leans toward businesses that sell by text and phone. Birdeye is strongest for multi-location reputation and listings management. For a single location that mainly wants more reviews, cheaper review-request tools are often enough.
Should AI reply to my reviews automatically?
We recommend having AI draft replies and a person approve them. A wrong or tone-deaf public reply is hard to undo.
Sources
- Podium pricing page (checked Oct 18, 2026)
- SkillMammoth: Podium pricing (2026) (third-party)
- Birdeye pricing page
- Costbench: Birdeye pricing 2026 (third-party)